Computer CAD Records: Blount 911 accepts requests and will provide Dispatch computer records related to fire/police/ems calls for service. Keep in mind some information on these records could be redacted due to HIPPA regulations regarding dissemination of health information. Also be advised these records are not official police or fire incident reports. To obtain an official police or fire report, you must contact the law enforcement or fire department agency who responded to the call and filed the report directly. Those agencies can be contacted using information on the Local Agencies page on this site. Records requested will be turned into PDF attachments and emailed back to the requester free of charge. If you do not have email, you must visit the Blount E-911 Center during normal business hours to request copies of dispatch computer records. The location of the 911 Center is listed here. A nominal fee for copies may apply depending on the amount of prints/paper required for records not emailed. To read or print PDF files, use Adobe Reader. Click here to get Adobe Reader.
911 Phone Recordings: Blount County E-911 records all 911 and dispatch telephone call audio and radio audio. Recordings are retained back one year from the current date, with the exception of possible equipment failures and/or other unexpected circumstances. Please be advised that some agencies have encryption capability on their radios and it may be impossible to obtain recordings during the use of encryption sessions. Encryption is used at the discretion of the responding agencies, and Blount 911 has no authority to control that use. Copies of audio recordings are available to the public after payment of a nominal fee. Be advised that some recordings requested may, under certain circumstances, be held until such time as active investigation of incidents by the responding agencies are completed. This hold will be at the discretion of the investigating agency, and Blount 911 has no authority to force release of recordings of active investigations. Cost of recorded audio materials is $20.00 per incident minimum. In the case of multiple or extended duration incidents, there could be additional fees of $20.00 per hour (pro-rated) in addition to the base fee minimum due to the staff hours required to research and compile these types of recordings. Recordings will be produced on audio compact disc, and will be playable in either a compact disc player or a computer cd-dvd drive. Recordings must be picked up at the 911 Center during normal business hours in person. Blount 911 will only release recorded audio materials after payment is made in full. Payment must be exact change cash or checks made to Blount 911. Receipts will be provided upon request.
For all computer record and audio recordings requests:
Email your request to firstname.lastname@example.org and please include as much information as is available as specific as possible to assist staff in locating the records and/or recordings. Minimum information would include date/time/location/nature of incidents, persons or officers/responders involved, vehicle descriptions, etc. Please include your name and a valid phone number in your email in case questions arise. After the records and/or recordings are located, you will be contacted back by email with either the requested PDF computer records attached, or notification that audio recordings are ready as well as cost information and instructions for pick up.
Please be aware that staff will try to complete these requests as quickly as possible, but there could be considerable delay producing recordings due to circumstances beyond the control of Blount 911 such as employee leave, emergency duties, special events, etc. Please keep in mind that if a record or recording is needed for a court hearing or other circumstance, it is most likely not possible for staff to complete the request if notified of the need one or two days before such hearing. Please request records and/or recordings at least one to two weeks minimum in advance before needed. We will do our best to work with short-notice emergency requests, but we cannot guarantee we can comply.