How a Citizen May Make a Complaint Regarding 911 Center Service

If you wish to make a complaint regarding the actions of a BCECD Telecommunicator, or any aspect of the BCECD operation, you may contact BCECD in person, by phone, or by mail.

To Make a Complaint In Person

Come by BCECD located at 1431 William Blount Dr, Maryville, TN 37801, Monday - Friday between 9:00am-4:00pm and ask to speak to Director Jimmy Long, or if he is not present, ask to speak to the Dispatch Supervisor on duty.

To Make a Complaint by Phone

Contact Director Jimmy Long at (865) 981-7108. If Director Long is not present, contact Dispatch at (865) 983-3620 and ask to speak to the Dispatch Supervisor on duty.

To Make a Complaint by Mail

Download and print out the complaint form below, complete it, and then mail to:

Blount County Communications Center
Attn: Jimmy Long
PO Box 4609
Maryville, TN 37802-4609

The Complaint Process

A Dispatch Supervisor can assist you in filing a complaint. You will be asked to identify yourself and then to give specific details about your complaint.

Your complaint will then be investigated. You may be contacted and asked additional questions regarding your complaint.

If the investigation of the complaint is going to take an extended period of time, you will receive a call or a letter informing you approximately when you may expect a reply.

When your complaint has been investigated, the Communications Director will review the findings, and you will be notified in writing by mail explaining the results of the investigation.