Contact the Blount County Emergency Communications District

Mon - Fri: 8:00AM - 4:00PM


James Long (ac020241-0485-4a38-81b1-e67d807b04a2).jpg_1671123609

Director- James Long

  (865) 981-7108 office    [email protected]   

serving since 2017

Tracy Smock (f8cddeeb-b91b-4b05-96ec-71e3dc4b38c1).JPG_1671123741

GIS Administrator- Tracy Smock

  (865) 981-7113 office   [email protected] 

serving since 1993

Richee Kidd (059a8a43-6d13-4e30-aef9-f8e9f9ca0368).JPG_1671123872

Professional Standards- Richee Kidd

  (865) 981-7122 office     [email protected] 

serving since 1994

Susan Porter (7fdfed1d-dc89-41dc-bc64-fe0bd263f793).JPG_1671123919

Training Manager- Susan Porter

 (865) 981-7109 office  [email protected] 

serving since 1994

Wayne Baldwin (da32ef5e-de9b-42b7-bc9d-b0358f71377c).JPG_1671124064

Technology Manager- Wayne Baldwin

  (865) 981-7111 office  [email protected] 

serving since 2011

Dispatch Supervisors

Ja'Nett Brabson (b6d73c0f-2f6e-429a-9a49-de6a733d7fed).JPG_1671123794

Day Shift Supervisor - Ja'Nett Brabson

(865) 981-7117 office   [email protected] 

serving since 1998

Scott Gregory (1ef1887d-613a-4827-9a93-76725a504eb1).JPG_1671123696

Night Shift Supervisor - Scott Gregory

 (865) 981-7116 office  [email protected] 

serving since 2004

Dispatch Support Personnel

Sherry Tipton

Shift Leader - Sherry Tipton


serving since 2001

Heather Murphy

T-CPR - Heather Murphy


serving since 2005

How a Citizen May Make a Complaint

Click Here for Complaint Form

If you wish to make a complaint on the actions of a BCECD Telecommunicator, or any aspect of the BCECD operations, you may contact BCECD in person, by phone or by mail. You can also make a complaint on-line at

To Make a Complaint in Person:
Come to BCECD located at 1431 William Blount Dr, Maryville, TN 37801
Monday-Friday 0830-1600.

To Make a Complaint by Phone:
Contact the Communications Director at 865-981-7108.

To Make a Complaint by Mail:
Write out the complaint and mail it to:
Blount County Emergency Communications District
Attn: James B. Long
P.O. Box 4609
Maryville, TN 37802-4609

A supervisor will assist you in completing a complaint form. You will be asked to identify yourself and then to give specific details about your complaint. Your Complaint will then be investigated. You may be contacted and asked
additional questions about your complaint. If the investigation of compliant is going to take an extended period of time, you will receive a letter telling you approximately when you may expect a reply. When your complaint has been investigated, the Communications Director will review the findings and you will receive a letter explaining the results of the investigation.


In 2022 BCECD had 3 complaints filed against employees, two of which were sustained. In addition, there were 3 liability reports and all three were sustained. Each liability report was quickly identified by the Quality Assurance program and addressed in an appropriate, timely manner to prevent recurrence.