Total Phone Calls by Year

Abandoned Calls

Abandoned calls are 911 calls that go unanswered. All Public Safety Answering Points (PSAP) experience abandoned calls. They occur at peak times when the call volume exceeds the number of call takers that are available. However, these are a concern and should be monitored and mitigated. As the chart above reflects the number of abandoned calls de-creased for a three year period. This can be attributed to the addition of four telecommunicator positions over the past two years. In 2020 the Covid situation as well as the loss of two experienced dispatchers and the inabil-ity to quickly fill those vacancies allowed for a small increase in the number of abandoned calls. The goal for 2021 is to fill those vacancies and add two additional positions that will further reduce this number.

CAD Entries-Phone Calls Received by Day of Week

CAD Entries by Year

Shown in the chart above are the number of CAD entries for the last four years. It is clear that we experienced a notable increase while the difference in the phone calls received per year was negligible. This is attributed to the growing volume of work produced by law enforcement self-initiated actions. Due to an increase in staffing and activity from most of the agencies we support, CAD entries from traffic stops and other self initiated law enforcement action has risen significantly. However, when looking closer at 2020, it is clear that agency activity was affected by the ongoing Covid Situation.

PTT Time (Minutes) Each Agency 2019

PTT Time (Minutes) Each Agency by Year

Fire Service Calls Each Agency 2019

Fire Service Calls Each Agency by Year

Law Enforcement Calls Each Agency 2019

Law Enforcement Calls Each Agency by Year