Compassionately Calm in the Eye of the Storm

The Innovative Hub of First Responders for 911 Calls

Compassionately Calm in the Eye of the Storm

The Innovative Hub of First Responders for 911 Calls

911 Emergency Communications

The Blount County Emergency Communications District is committed to efficiently and compassionately answering the public's 911 calls for emergency service response.

We serve as the public safety answering point for the 911 caller needing public safety services. We are a full-service communications center that receives calls and dispatches to the needed public safety agencies.

Mission Statement

To be the calm in a crisis, providing competent, compassionate, and reliable service to all.

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Purpose

The Blount County Emergency Communications District is the hub of emergency communications throughout the city and county.

Acting as the central base of incoming 911 emergency calls from the public as well as outgoing communications to personnel in the field, the facility is a true "nerve center."

It incorporates a cooperative interaction of cutting-edge technology and a highly trained workforce.

This combination of skilled employees and ever-changing technological capability ensures that the citizens of the city and county can expect an efficient and professional response to any emergency-related contingency.

Our agency is responsible for dispatching 4 law enforcement agencies, 6 fire departments, 1 ambulance service, and 1 rescue squad to assist the citizens of our county. In 2019, our center has answered over 70,000 calls.

dispatch

Purpose

The Blount County Emergency Communications District is the hub of emergency communications throughout the cities and county.

Acting as the central base of incoming 911 emergency calls from the public as well as outgoing communications to personnel in the field, the facility is a true epicenter.

It incorporates a cooperative interaction of cutting-edge technology and a highly trained workforce.

This combination of skilled employees and ever-changing technological capability ensures that the citizens of the city and county can expect an efficient and professional response to any emergency-related contingency.

Our agency is responsible for dispatching 4 law enforcement agencies, 7 fire departments, 1 ambulance service, and 1 rescue squad to assist the citizens of our county. In 2022, our center experienced over 200,000 incoming and outgoing calls.