James Long (ac020241-0485-4a38-81b1-e67d807b04a2).jpg_1671123609

James Long


  (865) 981-7108 office    [email protected]   

Porter, Susan

Susan Porter

Deputy Director

 (865) 981-7109 office  [email protected] 

Kidd, Richee

Richee Kidd

Professional Standards

  (865) 981-7122 office     [email protected] 

Baldwin, Wayne

Wayne Baldwin

Technology Manager

  (865) 981-7111 office  [email protected] 

Murphy, Heather

Heather Murphy

GIS Administrator

865-981-7113 office [email protected]

Dispatch Supervisors

Brabson, JaNett

Ja'Nett Brabson

Day Shift Supervisor / NCIC TAC

(865) 981-7117 office   [email protected] 

Gregory, Scott

Scott Gregory

Night Shift Supervisor

 (865) 981-7116 office  [email protected]

Dispatch Shift Leaders

Tipton, Sherry

Sherry Tipton

Shift Leader - Day Shift

(865) 983-3620 office   [email protected] 

McMillan, Heather

Heather McMillan

Shift Leader - Night Shift

(865) 983-3620 office   [email protected] 

McClung, Mark

Mark McClung

Shift Leader - Day Shift

(865) 983-3620 office   [email protected] 

Curtis, Chris

Chris Curtis

Shift Leader - Night Shift

(865) 983-3620 office  [email protected] 

How a Citizen May Make a Complaint

Click Here for a Complaint Form

If you wish to make a complaint on the actions of a BCECD Telecommunicator, or any aspect of the BCECD operations, you may contact BCECD in person, by phone or by mail. You can also make a complaint on-line at

To Make a Complaint in Person:
Come to BCECD located at 1431 William Blount Dr, Maryville, TN 37801
Monday-Friday 0830-1600.

To Make a Complaint by Phone:
Contact the Communications Director at 865-981-7108.

To Make a Complaint by Mail:
Write out the complaint and mail it to:
Blount County Emergency Communications District
Attn: James B. Long
P.O. Box 4609
Maryville, TN 37802-4609

A supervisor will assist you in completing a complaint form. You will be asked to identify yourself and then to give specific details about your complaint. Your Complaint will then be investigated. You may be contacted and asked
additional questions about your complaint. If the investigation of compliant is going to take an extended period of time, you will receive a letter telling you approximately when you may expect a reply. When your complaint has been investigated, the Communications Director will review the findings and you will receive a letter explaining the results of the investigation.


In 2022 BCECD had 3 complaints filed against employees, two of which were sustained. In addition, there were 3 liability reports and all three were sustained. Each liability report was quickly identified by the Quality Assurance program and addressed in an appropriate, timely manner to prevent recurrence.

How to Request a Record

Click Here for a Records Request form

To request a record, please email us at [email protected] with the attached form. You will need the following information

  • Your name, phone number and/or email address
  • The incident location along with the estimated date and time
  • Details of what record(s) you would like (i.e. CAD report, phone audio, etc.)

Record requests can also be made in person during normal business hours.