Contact the Blount County Emergency Communications District
To submit a survey please click the button below, print the PDF and fill it out and email it to supervisors@blount911.com
Administration
Heather Murphy
GIS Administrator
865-981-7113 office hmurphy@blount911.com
Dispatch Supervisors
Ja'Nett Brabson
Day Shift Supervisor Alternate NCIC TAC
Dispatch Shift Leaders
Chris Curtis
Shift Leader - Night Shift Quality Assurance T-CPR (865) 981-7114 office ccurtis@blount911.com
How a Citizen May Make a Complaint
Click Here for a Complaint Form
To Email a Complaint:
Print the form, fill it out and email it to director@blount911.com
To Make a Complaint in Person:
Come to BCECD located at 1431 William Blount Dr, Maryville, TN 37801
Monday-Friday 0830-1600.
To Make a Complaint by Phone:
Contact the Communications Director at 865-981-7108.
To Make a Complaint by Mail:
Write out the complaint and mail it to:
Blount County Emergency Communications District
Attn: James B. Long
P.O. Box 4609
Maryville, TN 37802-4609
A supervisor will assist you in completing a complaint form. You will be asked to identify yourself and then to give specific details about your complaint. Your Complaint will then be investigated. You may be contacted and asked
additional questions about your complaint. If the investigation of compliant is going to take an extended period of time, you will receive a letter telling you approximately when you may expect a reply. When your complaint has been investigated, the Communications Director will review the findings and you will receive a letter explaining the results of the investigation.
In 2025 BCECD had 10 complaints filed against employees. 3 complaints were unfounded, 5 were sustained and 2 were exonerated. There was 1 liability report and it is on file.
How to Request a Record
Click Here for a Records Request form
To request a record, please email us at records@blount911.com with the attached form. You will need the following information
- Your name, phone number and/or email address
- The incident location along with the estimated date and time
- Details of what record(s) you would like (i.e. CAD report, phone audio, etc.)
Fees and charges for copies are as follows:
$0.15 per page for letter and legal size black and white copies
$0.50 per page for letter and legal size color copies
Actual cost of disks and materials along with labor when it exceeds one hour
$20.00 per audio recording of telephone and radio transmissions. This fee includes the cost of labor
Payment should be made by check payable to Blount County ECD. No cash will be accepted.
Pam Layman
Records Clerk
865-981-7112
records@blount911.com